Privacy Policy

Privacy Policy

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Mr H Carpets & Flooring – Southampton & Hampshire
Effective Date: [Insert Date]

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At Mr H Carpets & Flooring, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information in compliance with UK data protection laws.

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1. Who We Are

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Mr H Carpets & Flooring is a family-run flooring business based in Southampton, Hampshire. We specialise in supplying and fitting carpets, vinyl, hardwood flooring, LVT, stair runners, and rugs.

For the purposes of data protection law, we are the “data controller” of any personal information provided to us.

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2. Information We Collect

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We may collect and process the following personal data:

• Contact Details: Name, phone number, email address, and home address

• Project Information: Flooring measurements, property access notes, product preferences

• Payment Information: Only where applicable; we do not store card details

• Website Data: IP address, browser type, pages visited, and cookies (see section 7)

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3. How We Use Your Information

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We use your personal data for the following purposes:

• To provide quotations, estimates, and home visits

• To fulfil orders and manage installations

• To communicate with you about your order or service

• To provide customer support and respond to enquiries

• To send service-related updates (e.g., booking confirmations)

• For legitimate business interests (e.g., improving our services)

• For legal and accounting obligations

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We do not use your data for unsolicited marketing unless you have given explicit consent.

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4. Sharing Your Data

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We will never sell your data. We may share limited personal data with third parties in the following cases:

• Trusted subcontractors/installers working on your project

• Service providers such as payment processors or delivery companies

• Legal or regulatory authorities when required by law

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All third parties we work with are required to keep your data secure and use it only for the purposes we specify.

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5. Data Storage & Security

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We take appropriate security measures to protect your data against loss, misuse, and unauthorised access. These include:

• Secure email systems and file storage

• Restricted access to customer records

• Regular system updates and backups

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We only retain your data for as long as necessary to fulfil our services or comply with legal obligations (e.g., for warranty or tax purposes).

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6. Your Rights

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Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of incorrect or outdated data

• Request erasure of your data (where legally possible)

• Object to or restrict certain types of data processing

• Withdraw consent (where applicable)

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To exercise any of these rights, please contact us using the details below.

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7. Cookies & Website Analytics

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Our website uses cookies to improve your experience and gather anonymised statistics. These may include:

• Site functionality cookies (e.g., remembering preferences)

• Analytical cookies (e.g., to track visitor numbers)

• Third-party tools (e.g., Google Analytics)

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You can control cookie settings through your browser. By using our website, you agree to our use of cookies.

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8. Contact Us

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If you have any questions or concerns about your data, or wish to make a data access request,

you can contact us at:

 

Mr H Carpets & Flooring

 

1 Bevois Hill, Southampton, SO14 0SJ

📞  02380637859
📧  info@mrhcarpets.co.uk